Hi there! We're so sorry to hear that you're looking to get a refund for the Brainety IQ Test. We totally understand, and we want to do everything we can to help! If you could reach out to our amazing customer support team at support@brainety.com, they will be more than happy to assist you and answer any questions you may have. Thanks so much for giving us a try, and we hope to get everything sorted out for you soon!